Senior Auto Appraiser - Field

About the role

Field-based role investigating, evaluating, negotiating, and appraising vehicle damage claims for repairable and total-loss vehicles in Colorado Springs and the surrounding area. The appraiser ensures estimate accuracy, regulatory compliance, complete claim documentation, and exceptional member service.

What you'll do

• Evaluate complex auto physical damage claims using digital estimating tools
• Investigate damages and communicate with insured members, adjusters, repair facilities, and vendors
• Review losses for subrogation opportunities and fraud indicators
• Maintain accurate and current claim documentation
• Review supplemental damage submitted by repair facilities
• Explain coverage, repair estimates, total-loss valuations, and the claims process to policyholders
• Support catastrophe response operations and deployment travel when assigned
• Ensure compliance with applicable laws, regulations, policies, and risk controls

What you'll bring

• High school diploma or General Equivalency Diploma
• At least 2 years of auto appraising experience
• Knowledge of property and casualty insurance contracts, coverages, auto parts distribution, and appraisal procedures
• Advanced working knowledge of CCC or a similar estimating platform
• Strong written and verbal communication skills
• Ability to obtain and maintain an insurance adjuster license within 90 days and 3 attempts
• Ability to perform physical vehicle inspections and work outdoors in varying weather
• Valid driver's license and ability to meet USAA safe-driving requirements when required
• Must not require current or future visa sponsorship

Benefits

• Medical, dental, and vision plans
• 401(k) plan
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off and paid holidays
• 16 paid volunteer hours
• Wellness programs
• Career path planning and continuing education
• Potential performance-based pay incentives