Technical Support Specialist

About the role

BrightPath Tech is hiring a Technical Support Specialist to join our customer service team in Austin, TX. This is a remote role where you will work alongside experienced colleagues on work that reaches customers every day. We care more about how you think than where you went to school, and we support new team members with structured onboarding and a clear 90-day plan.

What you'll do

• Own day-to-day technical support specialist work and see projects through from start to finish
• Partner with teammates across departments to keep work moving
• Document what you do so the team gets faster over time
• Raise problems early and help shape better ways of working

What you'll bring

• Relevant experience in customer service or a closely related field
• Clear written and verbal communication
• Comfort working with the tools and systems the role depends on
• Authorization to work in the United States

Benefits

• Medical, dental and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Professional development budget