Patient Experience Manager

About the role

Patient Experience Manager Leadership responsibility for establishing and achieving system-wide adoption of a program for service excellence within Marion Health. Responsible for designing, implementing, monitoring and assessing the outcomes of Marion Health's various service excellence initiatives, with primary focus on HCAHPS and other patient experience metrics. Work closely with third party patient, employee and medical staff survey vendor(s). Maximize every opportunity to be involved in quality, safety, service and risk management efforts bringing into focus the patient at all times. Important Practice Areas Include: Patient/Consumer Experience, Patient Relations