IT VMware Systems Engineer

About the role

Senior IT VMware Systems Engineer Resource will be handling real time capacity monitoring for our environment, reviewing all incoming RITMs by validating, challenging, and reviewing before approving the requests for Capacity increases. Also, this resource will be driving the replacement of aging servers that have reached end of life with its deployment and placing it in production. The refresh is essential to eliminate the risk of hardware failures that could impact service continuity. This is to manage additional work required due to onboarding of "Follow the Sun Model" (FTS), Hardware and Software Obsolescence and BAU activities. Job Description: IAAS – Virtualization SME – Job Description The VMware Virtualization SME provides expert level strategy, design, and 24 × 7 × 365 support for the Americas region virtualization platform. The role owns performance monitoring, automation, and continuous improvement of the VMware ecosystem—including VMware Cloud Foundation 9 (VCF 9), Aria Operations, vRealize Log Insight (VRLI), vRealize Network Insight (VRNI), NSX T, and vSAN—while pioneering AI driven operational models and cost optimization initiatives. Core Responsibilities • Platform Architecture coordinate with global IT teams to keep the platform aligned with enterprise standards. • Disaster Recovery maintain RPO ≤ 5 seconds and RTO ≤ 15 minutes for critical workloads. • Operational Support o Provide Tier 2/3 support for production workloads, including 24 × 7 on call rotation. o Conduct thorough morning and end of day health checks using scripted tools and AI generated health scores. o Perform OS and firmware upgrades, mandatory security patches, and storage system updates through automated pipelines. • Stakeholder deliver executive dashboards on SLA compliance, cost savings, AI ops impact, and platform health. Required Experience ability to influence senior stakeholders and mentor junior team members. · Strong project management skills focused on outcome based results (Agile/ITIL preferred). Desired Certifications