Assistant Area Manager, Naples & Fort Myers

About the role

Assistant Area Manager AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. As an Assistant Area Manager, you will support in all the day-to-day operational activities related to our AvantStay properties in the Fort Myers Naples area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position requires frequent travel to various sites within the designated area. You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Reporting to the local manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of the local manager, if needed. Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel. Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction. Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel. Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision. Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing Wi-Fi issues. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Frequently traveling to various properties within the designated area to support operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements: 2+ years of hospitality or customer-facing experience Vacation rental industry experience Basic skills in Microsoft Office (Excel, Word