End User Services (IT Support) Analyst

About the role

End User Services (IT Support) Analyst Overview The End User Services (IT Support) Analyst will provide technical support for workstation hardware and applications in a dynamic financial services environment. Collaborate with a team to ensure seamless operations across trading floor and firm-wide end-user systems. Support market data and trade execution platforms, ensuring optimal functionality and reliability. Perform daily operational procedures, including system checks and troubleshooting workflows. Contribute to a hybrid work environment with occasional coverage in alternate office locations. Engage in a fast-paced setting, managing multiple projects and priorities effectively. Work closely with experienced professionals to enhance technical skills and industry knowledge. Participate in team meetings and collaborate to improve operational processes. End User Services (IT Support) Analyst Key Responsibilities financial services experience preferred. Proficiency in Microsoft Windows 11 and Office 365 applications. Strong problem-solving skills and ability to troubleshoot hardware and software issues. Familiarity with market data applications such as Bloomberg and Refinitiv is advantageous. Experience with Backup, Desktop Patching, VMware, or Ivanti product suite is desired. Excellent interpersonal and communication skills, both verbal and written. Ability to work independently and collaboratively in a fast-paced environment.