GNOC HQ Deputy Lead - Senior (Government)

About the role

This position requires office presence of a minimum of 5 days per week and is only located at customer s site. AT elevates risks and recommendations to the Team Lead. Coordinates with engineering, cyber, provisioning, field support, and program leadership at the Team Lead’s direction. Supports customer status updates, escalation management, and operational reporting; represents the GNOC when delegated. Coordinates response to high-priority incidents, outages, service degradations, and maintenance windows; escalates decisions as appropriate. Supports root cause analysis, corrective action tracking, and continuous service improvement. Reinforces compliance with customer requirements, security protocols, service management processes, and contract performance standards. Required Clearance: TSSCI (#tsci) (#polygraph) Required Qualifications: Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 2 years of work history. Experience serving as a deputy, assistant, acting, shift, or operations lead in a government network operations, service desk, or mission operations environment. Experience supporting a large, distributed team and maintaining continuity of operations across shifts, schedules, and competing priorities. Experience supporting classified government customer environments and coordinating priorities across multiple technical and functional teams. Demonstrated experience improving ticket performance, SLA attainment, operational reporting, and escalation management. Experience conducting root cause analysis, corrective action tracking, and continuous service improvement. Experience supporting customer meetings, operational reviews, outage reviews, and leadership status reporting. Familiarity with LAN, WAN, transport, voice, video, collaboration, monitoring, service desk, and cyber operations support activities. Desired Qualifications: PMP certification ITIL certification Cisco network operations, service management, or related technical certifications Our GNOC HQ Deputy Lead s earn between $98,100 - $192,354 . Not to mention all the other amazing rewards that working at AT