Operations Manager

About the role

Operations Manager Manage day-to-day operations of a commercial calibration and repair laboratory, to meet and exceed customer requirements and company objectives. Responsibilities include technical operations, customer service, shipping enhancement and expansion of the laboratory scope of accreditation (UKAS, KEMA, ISO/IEC 17025 Quality System). 5. Instill operational process efficiency to reduce costs and provide technical support for sales and operational efforts. 6. Manage service performance of the laboratory to corporate objectives and assist technical staff in the analysis and resolution of complex problems commonly found in TMDE. 7. Manage the laboratory assets to maximize the utilization and leverage of assets. Ascertain lab capabilities and increase where relevant. 8. Support the Regional Director/VP in key initiatives and projects. 9. Recommendation for asset acquisition with appropriate justification. Qualifications 1. Experience managing a technical service group at a company in a relevant or comparable industry. 2. At least 10 years experience in the Calibration and Repair industry with formal experience in Physical Dimensional, RF/Microwave and general test equipment calibration. A formal PMEL or equivalent technical training is highly desirable. 3. At least 4 years experience as a supervisor/manager. 4. At least 2 years of proven P