Remote Healthcare Customer Service Team Lead (Remote)

About the role

Customer Service Team Lead (Healthcare Call Center) Calling All Natural-Born Leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high-performing team supporting our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day. -------------------------------------------------------------------------------------------------------------------------------- Position Details Position Type: Full-Time Potential Start Date: 6/8/2026 Location: Remote (equipment provided; must pass internet speed test) Reports To: Customer Service Supervisor Compensation: $19–$20/hour + quarterly bonus eligibility Schedule Hours: Monday–Friday, 10:30am - 7:00pm CST Position Overview As a Customer Service Team Lead at GetixHealth, you will oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits. This role blends hands-on leadership and operational support , requiring you to coach, monitor, and develop team members while ensuring productivity, quality, compliance, and client satisfaction. You will also serve as a key escalation point and play an active role in improving processes and team performance. Key Responsibilities: Team Leadership implement improvement strategies Assist with scheduling and ensure proper call coverage Support staff with system, workflow, and telephony issues Customer additional education preferred 2–5 years of healthcare revenue cycle experience (required) 2+ years in a lead or supervisory role (preferred) EPIC experience strongly preferred Strong knowledge of Medicaid, Medicare, Workers' Compensation, and liability claims preferred Proven experience working in high-volume, multi-system environments Skills