In-Store Shopper (Online Shopper)- Part Time

About the role

Support an exceptional customer experience by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours.As an In-Store Shopper, you'll work on the Customer Service & E-Commerce teams supporting and preparing customer orders for delivery and/or pickup. While our offerings will continue to evolve, you'll shop throughout our store for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, beer and more. Having a flexible schedule is key to meeting our customers' needs. We especially need Team Members who can work on Saturday and Sunday - our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred. 
 Job Responsibilities 
 Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices 
 Ensure product and order accuracy through meticulous verification and quality control processes 
 Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences 
 Keep staging area organized and free of clutter 
 Handle in-store and online order returns and pickups 
 Comply with government regulations such as age verification requirements for restricted items 
 Assist with customer inquiries and provide store information 
 Maintain knowledge of product and promotional events 
 Maintain a positive work environment 
 Communicate clearly, collaboratively and courteously 
 Attend all meetings assigned by Leadership, including daily huddles 
 Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology 
 Maintains operational standards including but not limited to safety and store security protocols 
 Ensure adherence to all company policies, procedures, and regulatory requirements 
 Performs other duties as assigned by store or company leadership 
 Job Skills & Requirements 
 Strong customer service, hospitality and problem-solving skills 
 Detail-oriented with multi-tasking capabilities 
 Flexible availability including nights, weekends, and holidays 
 Adaptability to work in high demand / peak hours 
 Willingness and ability to cross-train to support other teams and tasks 
 Adaptability to learn new technology-driven solutions 
 Thrive in a fast-paced retail environment 
 Clear communication and team collaboration skills 
 Qualifications 
 No prior retail experience required 
 High school diploma or equivalent preferred 
 Sufficient English language proficiency to prepare and shop customer orders 
 Must be 18+ years old 
 Physical Requirements / Working Conditions 
 Stand/walk for 4-8 hours per shift 
 Lift up to 50 pounds 
 Work in various temperature environments (freezer to 90°F)
 Perform tasks in outdoor and indoor environments 
 Perform repeated motions: bending, reaching, grasping, twisting, squatting 
 Operate standard retail equipment safely 
 Exposure to FDA approved cleaning chemicals 
 May require use of ladders and other E-Commerce equipment 
 The wage range for this position is $17.00-$25.40 Hourly, commensurate with experience. Whole Foods Market offers \"Whole Benefits\". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details. 
 New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary. 
 At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. 
 Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.