The role holder will lead and manage teams, improve service delivery, implement strategic plans, manage budgets, and ensure customer satisfaction while maintaining the company’s profitability and growth in the highly competitive airfreight and logistics industry.

In addition, he/she will be responsible and have authority for the management and supervision of functions and activities within the scope of organization to contribute to the development of the overall KAHL product by the establishment of policies, procedures, and an ethical guide for the operations.

Operational Management

• Oversee the airfreight handling operations, ensuring timely and efficient processing of cargo in compliance with industry standards.
• Supervise daily activities related to cargo handling, warehousing, sorting, and distribution to ensure operations are smooth and meet customer expectations.
• Optimize operational processes to reduce costs, increase efficiency, and meet service level agreements (SLAs).
• Develop and champion a security and safety culture within KAHL in compliance with relevant legislative/industry requirements

Leadership & Staff Management

• Support new regional freighter business by studying and aligning to evolving market dynamics
• Lead, motivate, and manage the operations team, ensuring staff are well-trained, adequately resourced, and aligned with company objectives.
• Develop and implement performance management systems to ensure high performance across teams and departments.
• Foster a culture of safety, teamwork, and continuous improvement among all staff members.

Customer Relations & Service Excellence

• Build and maintain strong relationships with key clients, airlines, freight forwarders, and other stakeholders to enhance customer satisfaction.
• Actively engage with customers to resolve any complaints or issues, ensuring service is delivered to a high standard.
• Drive the development of customer-oriented solutions, enhancing service offerings and operational quality.
• Drive commercial engagement, sales and customer services to both airline and freight forwarders clientele.

Financial Management &Budgeting

• Prepare and manage the departmental budget, ensuring optimal allocation of resources.
• Monitor financial performance, identify cost-saving opportunities, and report financial outcomes to the CEO and the Board.
• Drive revenue growth through business development and effective contract management with clients.

Compliance & Risk Management

• Ensure the company complies with all regulatory requirements, safety protocols, and quality standards set by relevant authorities (e.g., KCAA, ICAO, customs).
• Implement best practices for cargo security, health & safety, and environmental sustainability within all operations.
• Identify operational risks and develop strategies to mitigate them effectively.

Business Development &Strategy

• Support the strategic direction of the company, contributing to long-term business growth and market expansion.
• Identify new business opportunities and develop strategies for enhancing the company’s competitive edge.
• Lead process improvements, service innovations, and technology adoption to streamline operations.
• development of the KAHL product portfolio

Reporting & Governance

• Report regularly to the Chairman and Board on operational progress, key performance indicators (KPIs), financial status, and challenges.
• Drive corporate governance and ensure all internal controls and company policies are followed.

Technology & Process Improvement

• Keep abreast of technological advancements and recommend new technologies or systems that can improve operational efficiency and customer service.
• Implement process automation and systems integration to enhance overall operational capabilities.

• Relevant University Degree (Master’s degree or professional certifications preferred).
• Minimum of 7 – 10 years of experience in airfreight handling, logistics, or supply chain management, with at least 5 years in a senior management or leadership role.
• Proven experience in managing large teams, operational performance, and multi-department coordination.
• In-depth knowledge of airfreight operations, industry regulations (such as customs, aviation regulations, and international trade), and logistics management.
• Strong financial acumen, including budgeting, forecasting, and financial analysis.
• Proficient in business software, including cargo management systems, ERP systems, and MS Office Suite.

• Strong leadership and interpersonal skills, with the ability to motivate and manage diverse teams.
• Excellent communication and negotiation skills, with a customer-focused approach.
• Strong problem-solving abilities and decision-making skills in high-pressure situations.
• Ability to adapt quickly to changing market dynamics and industry trends.
• Commitment to safety, quality assurance, and continuous operational improvement.
• Knowledge of Kenyan and international trade regulations and procedures.
• High level of integrity and ethical standards.
• Decision making skills.
• Leadership skills.
• Risk management skills.
• Stakeholder relations.